Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Play Bunny for online casino games, live casino or sports betting. They explain the relationship between you and us, what we expect from users, and how we operate promotional offers, payments and account controls. By registering or using our site you agree to follow these terms and any additional rules that apply to specific features or promotions.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email address and provide truthful personal information when registering. Do not share your password or allow others to access your account. We may suspend or close accounts where we suspect fraud, multi-accounting, false information, or other breaches of these terms.
Verification
Before permitting withdrawals or in order to access certain features, we may require identity verification. You agree to provide requested documents such as photo ID, proof of address and proof of payment. Accounts that do not complete verification may have deposits held or withdrawals delayed until checks are completed.
Eligibility requirements
You must be legally permitted to gamble in your place of residence and meet the minimum age required by your local laws. We may restrict access from certain countries or territories. If you are not eligible, do not register, deposit or play. Eligibility checks may occur at registration or at any time while your account is active.
Acceptable platform use
Use Play Bunny fairly and only for lawful purposes. Prohibited activity includes attempting to manipulate games or promotions, using bots or automated tools, colluding with other players, or otherwise abusing system vulnerabilities. We reserve the right to void bets, withhold winnings or close accounts where misuse is detected.
General bonus and promotion rules
All bonuses, free spins and promotional offers are subject to separate terms that are posted with each promotion. Wagering conditions, maximum bet limits, eligible games and cashout caps may apply. You must select or opt into promotions as required and meet minimum deposit or other eligibility rules. Abuse of promotions may lead to reversal of bonus funds and forfeiture of winnings.
Deposits and withdrawals
We accept a range of payment methods, including common Canadian options where offered. Deposits will be processed according to the payment provider's rules and may be subject to minimums and limits. Withdrawals are subject to verification, account checks and any applicable limits. We may place holds on withdrawals pending identity or source-of-funds checks. Any fees charged by payment providers are the responsibility of the user unless otherwise stated.
Dispute resolution
If you have a complaint, contact our support team and provide relevant details so we can investigate. We aim to resolve issues quickly and fairly. If a dispute cannot be resolved through support channels, we will outline further escalation steps in our account and help pages. Keeping records of transactions and communications helps speed up resolution.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of Play Bunny after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.